GUARANTEE + RETURNS
ONLINE PURCHASE PAYMENT OPTIONS:
Credit Card Payment
You may purchase items from our website via our secure server shopping cart checkout. We accept Visa, Mastercard, American Express and Discover cards. You also have the ability to make your purchase using your PayPal account.
We accept personal checks if this is your preferred payment option. To pay by check, please mail your payment to our store address. Your check must process fully and clear before your order is shipped. This could take up to 10 business days so please allow extra time when purchasing. Please do not request rush shipment on these items. Checks should be made payable to A. Brandt + Son.
We happily offer easy layaway options for our customers. Please contact us via phone or email if you're interested in making a layaway purchase. A down payment of 20% of the original price must be made to initiate the layaway and the purchase must be paid in full within 90 days from the original payment date. Please see our Layaway Return Policy below.
Customer satisfaction is very important to us and we want you to be happy with your purchase! If you're not pleased with your order, you can return any item without question if you contact us within 3 business days after receiving your order. Refunds will be credited to your original form of payment. For a full refund, returns must be made within 7 days of your original order date (within 5 business days or receiving your order). To process a return, simply contact us via email at firstname.lastname@example.org or by phone at (610) 617-0993.
Items must be unworn, undamaged and in their original condition. Excluding ring sizing, any item that has been altered will not be accepted for return.
Shipping, insurance and any additional charges incurred during the transaction will be deducted from the total amount of your refund. A re-stocking charge of 2% will be added for purchased items totaling $3,000.00 or more and 3.25% charge will be added for all returns using an American Express credit card.
Diamond ring purchases will be refunded within 3 days of receiving your return. Once inspected and approved by our GIA certified Gemologist, a refund will be credited to your original form of payment.
No exceptions will be made to our Return Policy unless we agree with prior approval. Please feel free to contact us with any additional questions or concerns.
RETURNS ON LAYAWAYS
We do allow returns on layaways but unlike our regular return guarantee, we do not issue a full refund as we are holding an item aside for a length of time. A store credit, which is good indefinitely, is issued for the full paid amount (less any applicable shipping costs). In addition, if for any reason the layaway is not completed on time and in full, the item will be returned to stock. The amount of 25% of the original purchase price is charged as a restocking fee, and any remaining funds are returned to the customer.
US residents living outside of Pennsylvania do not pay tax on purchases made via our website. Pennsylvania residents who are not in the trade must pay 6% sales tax added to the sale.
WEBSITE TERMS & CONDITIONS
We strive to provide very accurate and honest jewelry descriptions for every item. Stone carat weights stated represent approximate weights which can vary up to 10% unless otherwise noted. Any ruby, sapphire or emerald sold by A. Brandt + Son is sold under the assumption that such precious stone has undergone some type of clarity or color enhancement unless it is sold accompanied with a certificate from a gemological laboratory stating otherwise. Due to the age, antique and vintage jewelry is often not perfect. This is what makes each piece special and unique. Please keep in mind that all merchandise is sold "as is". If there is any damage besides normal wear, we will disclose it.